Shipping policy
Waterloo Games Shipping & Pickup Policy
Shipping & Pickup Policy
At Waterloo Games, we aim to make ordering simple, fast, and flexible—whether you're shopping online for delivery or picking up in store.
Order Processing
Processing Time
Most orders are processed within 1 business day (24 hours) of purchase.
Orders placed on weekends or holidays will be processed on the next business day.
In-Store Pickup
Free In-Store Pickup Available
All online orders can be picked up at our store:
Waterloo Games
8075 Mechanicsville Turnpike
Mechanicsville, VA 23111
- You’ll receive an email when your order is ready for pickup
- Please bring:
- Your order confirmation
- A valid ID
Why use pickup?
Skip shipping costs and get your items faster—often same or next day.
Shipping Options
Carrier
We ship using USPS (United States Postal Service).
Shipping Rates
- Orders under $150: Calculated at checkout based on USPS rates
- Orders over $150: Free shipping
Shipping Timeframes
Delivery times vary based on your location and the shipping method selected at checkout.
Once your order ships, you’ll receive a tracking number via email so you can follow your package.
Important Notes
- Shipping times are estimates and may be affected by carrier delays
- Waterloo Games is not responsible for delays once the package is in the carrier’s possession
- Please double-check your shipping address before placing your order
Questions or Support
If you need help with your order, reach out anytime:
Email: waterloogamesmgmt@gmail.com